THE COLDWELL BANKER ULTIMATE SERVICE PROGRAM™
For Buyers & Sellers

1. We Listen.
   It all begins with listing. Through effective ongoing communication and comprehensive research, we determine what is most important to you, our customer. Listing is an important first step in providing the most customer-oriented services in the Canadian real estate industry. We are committed to deliver value by offering exceptional quality buyer services through a customer service process that isn't just talk. Together, we set service standards
    
2. Together, we set service standards.
   Second, we take what our customers tell us and develop written standards of service, real estate procedures and practical training programs to assure that extraordinary services is more than just a promise. We quarantee service standards in writing
    
3. We guarantee service standards in writing.
   Next, we take these service standards and put them in writing. Coldwell Banker Ultimate Service ™ means we deliver consistent, predictable, reliable performance -guaranteed! Through the Coldwell Banker Buyer Service Guarantee™ we pledge to deliver 22 distinct and tangible services elements to your utmost satisfaction. You evaluate us
    
4. You evaluate us.
   The next step in the Ultimate Services ™ process is our Customer Satisfaction Survey. While we will constantly solicit your feedback throughout the buying process, we will also ask you to tell us how we did in the form of a simple, yet detailed questionnaire. Complete satisfaction is our goal.
    
5. The Results
   The result: Ultimate service ™.
   Finally, we take everything we've learned along the way from you and thousands of other customers and use it to continually improve the services we offer. Listing, understanding, learning and improving ...that's our commitment - Ultimate Service ™.